Flexibility might be one of the biggest reasons to use a VoIP solution, but why should this matter so much to an SMB? We’ll discuss some of the reasons why flexibility is such a huge factor to consider in any technology solution, particularly VoIP. Voice over Internet Protocol (VoIP) takes your Internet connection and uses it to send your voice to a recipient, rather than through the use of a traditional telephone line. Here are three ways that your business can leverage a VoIP solution.