SolutionOne Blog

SolutionOne has been serving the North Texas area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Can You Use Help with Your Customer Relationships?

Can You Use Help with Your Customer Relationships?

Understanding what your customers need is a crucial first step toward improving the way your organization communicates with them. They expect a certain level of service, so how can you make sure to maintain it while still leveling with them on what they require of your business? A customer relationship management software, or CRM, is invaluable toward this end.

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Solid Vendor Management Leads To Business Success

b2ap3_thumbnail_vendor_management_400.jpgIn order to function properly, any business will need to procure certain pieces of equipment. Some of this equipment will be specialized to the business’ purpose, while some will be the sort that may be more commonly found in offices everywhere. This equipment must be procured from somewhere, and this is where vendors come in--but who in your organization is responsible for your vendor management?

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Tip of the Week: 4 Sure-Fire Ways to Improve Customer Service [VIDEO]

b2ap3_thumbnail_customer_service_400.jpgThe Internet gives customers a platform to be heard like never before. A customer’s opinion of your business dealings, when amplified online, can make or break your company. This reality requires modern enterprises to take customer service very seriously, which is easier said than done.

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Tip of the Week: A Step-By-Step Guide to Broadcasting WiFi From Your Android Device

b2ap3_thumbnail_android_wifi_hot_spot_400.jpgWe all know how touchy WiFi can be, especially when you need it most. A shoddy wireless signal can be especially troublesome if you have tasks that need to be completed, and you need a WiFi connection to complete them. Instead of getting all flustered and calling your ISP, try using your Android smartphone as a mobile hotspot.

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The Advantage of Knowing Why a Client is Calling Before You Answer

b2ap3_thumbnail_voip_is_cost_effective_400.jpgAre your employees trained to answer the phones in a helpful and professional manner? If you're not intentional about this, calls made to your company will be fumbled, notes will be scribbled on paper, and clients will lose confidence in your business. One way to really impress callers is to equip your staff with phone features allowing them to know pertinent information about a client before they answer the phone.

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Fight the Power: How A California Restaurant is Tackling Yelp’s Rating System

b2ap3_thumbnail_decisions_400.jpgThe Internet makes marketing your business much easier, but it's not that way for everyone. A restaurant in California has responded to the standard Internet marketing strategy with an out-of-the-box method of its own. David Cerretini, co-owner of the Italian restaurant Botto Bistro, has told his strategy to USA Today; "I want to be the worst restaurant in the San Francisco area!"

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How Good is Your Technologese?

b2ap3_thumbnail_vendhead400.jpgHave you ever talked with an IT technician about how technology works, and one minute into their explanation you zone out and can't understand a word they're saying? They're speaking English, you recognize the words, yet you can't make sense of anything. In situations like this, you need an interpreter that speaks technologese, we can help.

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